Refund policy

30-Day Return Policy

Your satisfaction is important to us. If you're not completely happy with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

Be unused and in its original condition
Be returned in its original packaging
Include proof of purchase (order number or receipt)

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrive damaged, defective, or incorrect.

How to Start a Return

To request a return, please contact our customer support team at:

Email: support@shoproamora.com

Please include:

Your order number
The reason for your return
Photos (if the item is damaged or incorrect)

If your return is approved, we'll provide instructions on how to return your item. Returns sent without prior authorization may not be accepted.

Return Shipping

There is no restocking fee.

Customers are responsible for return shipping costs unless:

The wrong item was received
The item arrived damaged
The item is defective

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives:

Damaged
Defective
Incorrect

We'll work quickly to resolve the issue by offering a replacement, store credit, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

Opened or used skincare products
Products returned without original packaging
Gift cards
Promotional or clearance items (unless defective)

Exchanges

We currently do not offer direct exchanges.

If you'd like a different product, please return your eligible item (if approved) and place a new order.

Refund Process

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.

If you haven't received your refund after 15 business days, please contact us at:

support@shoproamora.com

Order Cancellations

Orders are processed quickly to ensure fast shipping.

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to make changes.

Need Assistance?

Our customer support team is always happy to help.